We strive to process and ship orders as quickly as possible from our warehouses in the US and Canada - however, we are not Amazon. We value the staff fulfilling orders from our warehouses and do not prioritize business over our people. As a result, you shouldn't expect same or next-day delivery.
How much does shipping cost?
Shipping is free for most non vaporizer products. You must select the free shipping option in the checkout if your order is eligible. Some products are not eligible for free shipping due to state regulations. Vaporizers may require signature upon delivery.
How long until my order ships?
Orders are shipped in 3 days or less, but please bear with us as you may experience slight delays with your order due to the pandemic and subsequent effects.
Is your packaging discreet?
For your privacy, all packages are shipped in unmarked, standard boxes with no mention of what is inside of the package.
How do I track my order?
Once your order has been shipped, the tracking number will be sent to the email address you used to place your order.
Please do not be alarmed if the delivery confirmation for your package has not updated in a few days.
USPS delivery confirmation may not update until the package has reached a sort facility or your local post office.
If you experience any delivery issues, please don't hesitate to contact us.
If your item is defective, contact us with your order number and details regarding the defect within 72 hours of receipt of shipment.
We'll contact you within 24 hours to troubleshoot and correct the issue.
Damaged or Incorrect Items Delivered?
If your item is damaged or incorrect, contact us with your order number and the photo of the damaged or wrong items within 48 hours of receipt of shipment.
We'll contact you within 24-48 hours to correct the issue.
To aid in speed of delivery, our warehouse cannot accept order cancellations following payment.
If you absolutely must cancel an order, please contact as soon as possible with your order number and reason for cancellation.
We will do our best to accommodate you.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order.
Errors in the shipping address will cause delays in transit times or returned orders.
We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.