To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will be notified via email once the return request is reviewed.
What items are returnable?
You can return your items within 15 days of receipt of your shipment.
- Item(s) must be in original, brand new condition.
- Item(s) must be shipped back within 15 days of the original delivery date.
- Return must include a Return Authorization (RA) number which can be acquired by calling us at or emailing us at firstname.lastname@example.org
Free gifts or promotional items are not returnable!
Are there any charges for return?
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
- Buyer must understand and agree to a 20-60% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.